FAQs

[vc_row][vc_column][vc_column_text]My package is prepaid. Do I need to show any document when collecting it?
Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?
Yes, please ensure your representative has the tracking number and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?
Yes. Please ensure your representative has your tracking number.

How do I cancel my order?
You can cancel your order by ​contacting our Customer Service

Are all products on Yerenwg Shop original and genuine?
Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Yerenwg Shop.

Please contact us here if you think a product listed on our website does not meet these standards.

Will I receive all the items in my order at once?
You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

Do I need an account to shop on Yerenwg Shop?
Simply register within 1 minute or login with your Facebook account if you do not have an existing account.

How do I place an order?
Shopping on Yerenwg Shop is easy! Once you have found the product you want to buy, just follow the steps below:

Click on ‘Buy Now’ to add this product to your cart
Click on ‘VIEW CART and CHECKOUT’ in the pop up
Click on ‘Cart’ in the top right corner
Register an account or Login into your existing account by entering your Email and password
Enter your shipping/billing information, ensuring your address is complete and accurate
Choose your preferred payment option
Click on ‘Confirm order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

There are no hidden costs or charges when you order from Yerenwg Shop. All costs are 100% visible at the end of the checkout process.

How can I track my order?
We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number on[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1511409157056{background-color: #f1f1f1 !important;}”][vc_column][vc_column_text]

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